RETURNS & REFUNDS

SOMETHING NOT QUITE RIGHT?

We want you to love your Wrong Design order.

If something isn't right, get in touch and we'll help you sort it.

CHANGED YOUR MIND?

For standard products purchased online, you have 14 days from receiving your order to tell us that you'd like to return it.

Once you've notified us, you then have a further 14 days to send the item back.

To start a return, contact us at info@wrongdesign.uk and include your name and order number.

We'll provide the information you need to return your item.

RETURNING YOUR ITEM

You're welcome to handle and try on your garment as you would when shopping in a store.

If you're returning it because you've changed your mind, please take reasonable care of it while it's with you.

Returned garments should be unworn beyond trying them on, unwashed and returned in their original condition.

We may reduce the amount refunded if an item has been handled beyond what would reasonably be necessary to check its fit, appearance and condition and this has reduced its value.

Unless the item is faulty, incorrect or not as described, you'll normally be responsible for the cost of returning it to us.

YOUR REFUND

Once your return has been received and checked, we'll let you know.

Approved refunds will be made to your original payment method.

We will process your refund in accordance with your statutory rights. Your bank or payment provider may then require additional time before the funds appear in your account.

Where applicable, refunds following cancellation will also include the cost of our standard outbound delivery option. If you selected a more expensive delivery service, any additional amount above our standard delivery cost is not refundable.

PERSONALISED & CUSTOM ORDERS

Most Wrong Design garments are produced specifically for your order, but that doesn't make a standard product personalised.

However, if you've asked us to create or alter something specifically for you - for example, a personalised design or a custom specification outside the options normally offered on our website - different cancellation rights may apply.

We'll make this clear when discussing a custom request with you before the order is placed.

Your statutory rights regarding faulty, damaged or incorrectly supplied goods are unaffected.

FAULTY, DAMAGED OR INCORRECT ORDER?

That's different - and we want to know about it.

If your garment arrives faulty, damaged, isn't as described or we've sent you the wrong item, please contact info@wrongdesign.uk with your order number and details of the problem.

If photographs would help us understand what's happened, feel free to include them.

We'll work with you to put things right in accordance with your statutory rights.

NEED SOME HELP?

Not sure whether your item can be returned?

Talk to us.

Email info@wrongdesign.uk with your order number and we'll be happy to help.

WRONG DESIGN CLOTHING CO.

Independent British streetwear.

Designed in the UK. Produced for you. Made to be worn.